Kyc Policies

Introduction

Wj3 implements Know Your Customer KYC controls to verify identity, confirm legal age, and apply proportionate due diligence. The policy supports secure operation, compliance with licensing obligations, and the protection of players and funds.

Scope and Objective

This policy applies to all users of Wj3 services. Its objective is to establish identity and age, confirm residency, and assess the source of funds in a manner commensurate with risk and regulatory requirements. Verification obligations may extend to transactions, account changes, and events that trigger enhanced review.

Verification Triggers

• During registration and prior to enabling cash withdrawals.
• When there is suspicious activity or a suspicion of fraud, money laundering, or other financial crime.
• When personal data changes, including name, address, or nationality.
• For high value or high risk transactions as determined by internal risk assessment.

Minimum Data to Collect

The following data is required to initiate the verification process: full name, date of birth, nationality, permanent residential address, and an identifying number associated with the user. This set may be supplemented as needed for risk management or regulatory purposes.

Documentation Requirements

• Proof of Identity: A clear color copy of a government issued document such as a passport, national identity card, or driver’s license. The document must be valid and legible.
• Proof of Address: A recent utility bill, bank statement, or government correspondence showing the user’s name and residential address. If the address appears on the proof of identity, separate address proof may not be required.
• Additional Documents: The company may request supplementary documents to resolve discrepancies, confirm source of funds, or comply with withdrawal methods.
• Source of Funds: Documentation demonstrating the legitimate origin of funds used for betting or gaming. Acceptable forms include payslips, pension statements, official bank statements showing consistent deposits, a trust deed, or dated proof of an award or payment to the user.

Submission and Review

Documents must be uploaded through the secure verification portal in a legible format. Acceptable formats include JPEG, PNG and PDF. The review of standard submissions is conducted within three business days; more complex cases may require up to ten business days with notifications provided for any delays. The verification outcome may affect ability to deposit, wager, or withdraw until complete.

Data Security and Privacy

All uploaded documents are encrypted in transit and at rest. Access to personal data is limited to authorized compliance personnel and is performed in accordance with applicable data protection laws. Documentation is retained only for the period necessary to complete the verification process and meet regulatory obligations, after which it is securely disposed of or anonymized where permissible.

Consequences of Non-Compliance

If required documents are not provided or do not confirm the user’s identity or age, the following may apply: pending withdrawals may be canceled or returned, wagers may be restricted, and account activity may be limited. In cases of unresolved identity or age verification, the account may be suspended or closed, with funds returned to the originating source where feasible in accordance with policy and law.

Account Management and Prohibitions

Anonymous or nominal accounts are not permitted. If identity cannot be established or if there are inconsistent identifiers, the account will be subject to enhanced due diligence or closure. The company may identify and link related accounts and, where appropriate, cancel additional accounts, reverse winnings, and return deposits.

Politically Exposed Persons and Sanctions

The policy incorporates risk based screening for Politically Exposed Persons PEPs and related associates. Where a PEP or equivalent risk is identified, enhanced due diligence may be required, and the assessment will consider the value and scale of gambling activity along with geographic risk.

Ongoing Monitoring and Reverification

Wj3 conducts ongoing monitoring of customer activity. Reverification may be triggered by significant changes in risk profile, updates to personal information, or regulatory requirements. Customers may be required to provide updated documentation at any time during the relationship with Wj3.

Updates to Personal Information

Customers must promptly inform Wj3 of changes to name, address, contact information, or other material identifiers. Updated information may necessitate additional verification before continued use of services.

Support and Contact

For questions about KYC verification, document submission, or data privacy, customers should contact Wj3 support through the official channels available in the account interface. All inquiries will be handled in a secure and confidential manner.