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Wj3 is dedicated to promoting responsible gaming and mitigating harms associated with gambling. This Responsible Gaming Policy applies to all users accessing Wj3 products and services, including desktop and mobile platforms, wallet operations, account management, and promotional offers.
Wj3 complies with applicable gambling, consumer protection and anti money laundering laws. We perform age and identity verification in accordance with our KYC policies before enabling real money play. The minimum eligible age is the legal age in the user’s jurisdiction, typically 18 years. If a user attempts to access services while under the applicable age or with incomplete verification, access will be restricted and funds returned as required by law.
Players must gamble only with funds they can afford to lose and should set personal boundaries. Gambling should be for entertainment and not a means to generate income. Do not chase losses or let gaming interfere with daily responsibilities. We provide tools to assist users in maintaining control of their gambling activities.
We offer a brief self assessment to help users gauge potential risk behaviors. If the majority of responses are affirmative, users should consider taking action to prevent negative consequences. Indicators cover work impact, conflicts with family or friends, attempts to recover losses, borrowing to gamble, or viewing gambling as income.
Users may exclude themselves from Wj3 gaming for a defined period. Self exclusion locks the account for a minimum of six months. During self exclusion, promotional communications are blocked and login access is disabled for the duration. A cooling off option is available for seven days to permit a short break without permanent measures. To initiate self exclusion or cooling off, access the account settings and select the appropriate option. We also recommend contacting other licensed operators where accounts exist to request self exclusion there as well.
Users may configure limits on deposits, wagering, losses and session duration. Limit changes follow this schedule: reductions take effect immediately; increases require a seven day waiting period before becoming enforceable. Limit adjustments may be subject to verification and temporary restrictions during the transition period.
Wj3 supports measures to prevent access by minors, including requiring strong authentication, restricting account details, and advising guardians to implement device level protections. We strictly prohibit underage gambling. If a minor is suspected to have accessed the service, we will act in accordance with applicable law to suspend or close the account and return funds as required.
We provide access to professional support services for individuals experiencing gambling related issues. If a user feels unable to control their gambling, they should contact our support team to initiate self exclusion or cooling off and to discuss available assistance. We will guide users toward appropriate national or local helplines and counselling services and offer jurisdiction appropriate guidance within our policy framework.
Data collected in support of responsible gaming features is processed in accordance with our privacy policy and applicable data protection laws. Information used for account management, risk assessment and support is retained only as long as necessary to meet regulatory obligations and to provide ongoing support.
The responsible gaming policy is overseen by Wj3 compliance and risk teams. Staff receive training to identify problem gambling indicators and to assist users seeking help. This policy is reviewed at least annually and updated to reflect changes in law, regulation and best practices.